Faq

  • How do I book a ride with Napa Valley Airport Shuttle?

    You can easily book your ride online through our website or by calling our reservation office. Booking your rides online is recommended. Simply provide your pickup location, destination, and desired time, it will show you the price before you book.

  • What airports do you service?

    We provide private shuttle or sedan services from Napa Valley to all major airport major airports including San Francisco International Airport (SFO) , Oakland International Airport (OAK) and Sacramento International Airport (SMF)

  • Are your shuttles shared or private?

    We do not offer shared ride shuttle. As a matter of fact, nobody else does it either. . Ride Share ,Uber or Lyft killed shared ride business all over. We provide private car, SUV, and Shuttle van service to our guest depending on their group size.

  • How far in advance should I book my shuttle?

    We recommend booking your shuttle at least 24 hours in advance to ensure availability. However, we also accept last-minute bookings based on availability. For last minute shuttle please call to check availability before you book.

  • What safety measures are in place during the COVID-19 pandemic?

    Your safety is our top priority. We've implemented enhanced cleaning protocols, we do not require masks for passengers and drivers, and practice social distancing . But if you have any concerns, you can ask the driver wear a mask.

  • Can I bring luggage on the shuttle?

    Yes, each passenger is allowed a certain amount of luggage depending on the shuttle option booked. Please refer to our website or contact us for specific details regarding luggage if you have any odd kind of luggage.

  • What if my flight is delayed?

    Don't worry! We monitor flight schedules in real-time, so our drivers will be informed of any delays and adjust pickup times accordingly to ensure a seamless travel experience for you.

  • Do you provide child seats or booster seats?

    Yes, we offer child seats and booster seats upon request. Please specify your requirements when booking your shuttle, and we'll make sure to accommodate your needs.

  • What if I need to cancel or change my reservation?

    We understand that plans can change. You can easily cancel or modify your reservation with a 24 hours prior notice before your scheduled pickup time. Please refer to our cancellation policy or contact us for assistance.